UK orders over £100.00 - Free (Royal Mail Special Delivery)
UK orders under £100.00 - £5.00 (UK orders include Jersey, Guernsey and the Isle of Man)
EU orders up to 750g (equivalent to two pens) - £15 (Royal Mail International Track and Sign)
EU orders over 750g - £33 (DHL)
Orders placed outside the EU - £35 - £45 (DHL)
(EU countries include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK)
Unfortunately, no deliveries can be made to Russia at this time.
Please make sure you provide your full shipping address and contact details.
We aim to ship as quickly as possible but as our product is handmade, we may take up to two weeks to dispatch some orders.
If you have not received your goods after twenty one days, please contact our customer services department by email at orders@Yard-o-led.co.uk.
We want you to be happy with your purchase. If you're not, just return the product to us.
If you wish to return a product please contact our customer service team on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here: firstname.lastname@example.org to arrange the collection and refund of the product.
If you wish to return you item:
it must have been purchased from www.yard-o-led.comit must not have been used – if there is no fault with the pen and you have used it, it will not be eligible for a refund.you need to contact us within 30 days of purchasing the product.
If you have bought your product from another stockist it must be returned via the place of purchase in accordance with their refund and return policy.
Please note, we do not have a nib exchange policy for new pens. Please ensure you have made the correct nib choice when purchasing the product. If you are unsure which of our nibs will best fit your needs, please visit one of our stockists to try them prior to making a purchase.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.